Delivery Information

Delivery Information

Standard Delivery 2-5 working days: £7.95 (excludes furniture, rugs, mirrors & lamps)
Except to the following destinations:

Post codes

AB31-AB38, AB40-AB56, IV1-IV28, IV30 – IV32, IV36, IV40, IV52-IV54, IV63, KW1 – KW 14, PA21-PA38, PH4 -PH41, PH49 –PH50
*Delivery will be charged at £18.00 (excludes furniture, rugs, small mirrors & lamps)*

Post codes

HS, IV41-49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE IM (isle of Man) Channel Islands

*Delivery will be charged at £22.00 (excludes furniture, rugs, small mirrors & lamps)*

*Republic of Ireland £25.00 **(excludes furniture, rugs, small mirrors & lamps)*

Orders are despatched from our London warehouse using nationwide courier service. Orders will only be despatched once all items within the order are available, with the exception of orders containing a combination of accessories and furniture, which will be dispatched separately. Unfortunately we do not deliver to BFPO, PO box numbers or hotels.


Rugs, Lamps & Small Mirrors

£25.00 Except to the following locations:

Post codes

HS, IV41-49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE IM (isle of Man) Channel Islands

*Delivery will be charged at £35.00*
*Republic of Ireland £45.00*


Refunds and Returns

We hope you are delighted with your purchase from William Yeoward. However, if you would like to return any items or your purchase is unsuitable we are happy to provide a refund or exchange providing that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 28 days of delivery.

In order to arrange a refund, return or exchange email: returns@williamyeoward.com <mailto:returns@williamyeoward.com or call 020 7349 7828 All returned goods must contain your full name, address and order number so we can process the refund or exchange.

Goods must be returned with your packing slip to the address below.

William Yeoward Online Returns
219A Kings Road
London
SW3 5EJ

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights.



Furniture (including Wall Mirrors)

Once furniture orders have been processed our delivery team will contact you to arrange a convenient delivery time. Deliveries are made Monday to Friday 9am to 6pm.

If your order contains a mixture of furniture and accessories, they will usually be dispatched separately. Please let our delivery team know if there are any parking restrictions or the delivery address is difficult to access.

Furniture delivery charges are broken down into 4 bands, if your delivery is to the green band please call us on: 020 7349 7828 for further details.

William Yeoward Delivery Info

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. William Yeoward is not responsible for returned goods being lost or damaged in transit.

If returning goods to our store, you will need to have a copy of the order confirmation email as proof of purchase. Unfortunately we are unable to offer you a refund on items returned to a store. We can only offer you an exchange or gift vouchers to the value of your order.

Please note that your original delivery charges will not be refunded.

Your payment for the goods will be refunded by William Yeoward as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation section in our terms and conditions. Your statutory rights are not affected.

Damaged / Faulty Goods:

In the unlikely event that your order arrives damaged, please email: 
returns@williamyeoward.com or call 020 7349 7828 immediately.

We advise you to check your purchase as soon as it is delivered, as refunds and replacements will not be processed after 28 days of receipt of the goods. We will refund to you any delivery charge paid when a returning a product that is faulty or damaged and organise a replacement to be sent out to you at the earliest& opportunity.