Standard Delivery 2-5 working days: £7.95 (excludes furniture, rugs,
mirrors & lamps)
Except to the following destinations:
AB31-AB38, AB40-AB56, IV1-IV28, IV30 – IV32, IV36, IV40, IV52-IV54,
IV63, KW1 – KW 14,PA21-PA38, PH4 -PH41, PH49 –PH50
*Delivery will be charged at £18.00 (excludes furniture, rugs, small
mirrors & lamps)*
HS, IV41-49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49,
PA60-PA78, PH42-PH44, ZE
IM (isle of Man)
*Delivery will be charged at £22.00 (excludes furniture, rugs, small
mirrors & lamps)*
*Republic of Ireland £25.00 **(excludes furniture, rugs, small mirrors &
Orders are despatched from our London warehouse using nationwide courier
service. Orders will only be despatched once all items within the order
are available, with the exception of orders containing a combination of
accessories and furniture, which will be dispatched separately.
Unfortunately we do not deliver to BFPO, PO box numbers or hotels.
£25.00 Except to the following locations:
HS, IV41-49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20,
PA41-PA49, PA60-PA78, PH42-PH44, ZE
IM (isle of Man)
*Delivery will be charged at £35.00*
*Republic of Ireland £45.00*
We hope you are delighted with your purchase from William Yeoward.
However, if you would like to return any items or your purchase is
unsuitable we are happy to provide a refund or exchange providing that
the goods are still in their original packaging and in a fully
resaleable condition. To receive a refund you must return the goods to
us within 28 days of delivery.
In order to arrange a refund, return or exchange emaili:
call 020 7349 7828 All returned goods must contain your full name,
address and order number so we can process the refund or exchange.
Goods must be returned with your packing slip to the address below.
William Yeoward Online Returns
219A Kings Road
All goods returned must be in a perfect and saleable condition with
original product packaging and instructions where appropriate. If the
goods do not reach us in a perfect and saleable condition, and in their
original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your
responsibility until they are received at our Distribution Centre. The
cost of returning the goods is at your expense. This does not affect
your statutory rights.
Once furniture orders have been processed our delivery team will
contact you to arrange a convenient delivery time. Deliveries are
made Monday to Friday 9am to 6pm.
If your order contains a mixture of furniture and accessories,
they will usually be dispatched separately. Please let our
delivery team know if there are any parking restrictions or the
delivery address is difficult to access.
Furniture delivery charges are broken down into 4 bands, if your
delivery is to the green band please call us on: 020 7349 7828 for
We recommend using a registered postal service and retaining the proof
of postage as we may require signed proof of delivery. William Yeoward
is not responsible for returned goods being lost or damaged in transit.
If returning goods to our store, you will need to have a copy of the
order confirmation email as proof of purchase. Unfortunately we are
unable to offer you a refund on items returned to a store. We can only
offer you an exchange or gift vouchers to the value of your order.
Please note that your original delivery charges will not be refunded.
Your payment for the goods will be refunded by William Yeoward as soon
as possible by the original payment method, no later than 30 working
days after we have received the goods. Please note that delivery charges
are not refunded. In addition to our returns policy you have the legal
right to cancel your order within seven working days from the date of
receipt of the goods if you send us a notice of cancellation in writing
and return the goods to us in their original, unopened and unused
condition. Where goods are delivered to a third party you may also
exercise this right if you are able to return the goods to us in their
original, unopened and unused condition. Please see the cancellation
section in our terms and conditions. Your statutory rights are not affected.
In the unlikely event that your order arrives damaged, please email:
call 020 7349 7828 immediately. We advise you to check your purchase as
soon as it is delivered, as refunds and replacements will not be
processed after 28 days of receipt of the goods. We will refund to you
any delivery charge paid when a returning a product that is faulty or
damaged and organise a replacement to be sent out to you at the earliest