Terms and Conditions
The Website, William Yeoward and you
This website, found under the www.williamyeoward.com URL, is operated by William Yeoward and references to "we", "us" and "our" shall be deemed to be references to William Yeoward. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
General Terms & Conditions
Placing and Order
Order acceptance and the completion of the contract between you and William Yeoward will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Not meeting the eligibility to order criteria set out in the Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives by email or telephone.
We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the Website.
Please note that you are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than seven days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract prior to order dispatch, please email email@example.com or call 020 7349 7828 immediately. If your order has already been dispatched please follow the procedure set out in Refunds and Returns.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, William Yeoward disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
In accepting these Conditions you agree to provide William Yeoward truthful and accurate information and act in accordance with the Licensing Act of 1964.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
- Register by providing your real name, phone number, email address, payment details and other requested information
- Be over 18 years of age
- Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Short Delivery or Damaged Goods
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our customer services department, email firstname.lastname@example.org or call 020 7349 7828. We do not accept any claims for damage caused by you the customer.
Disclaimer and Limitations of Liability
While William Yeoward uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and William Yeoward will not be responsible for any errors or omissions or for the results arising from the use of such information. While William Yeoward takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, William Yeoward will not be responsible nor liable for your use of any other websites which you may access via links within this website. William Yeoward does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with William Yeoward. The entire liability of The William Yeoward under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of William Yeoward or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with William Yeoward; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Law and Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.
The Registered Company address of William Yeoward is:
Gordon Street Mews, 27-29 Gordon Street, Belfast BT1 2LG
Company registration number: 22493986
VAT registration number: 563 1097 48
The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by William Yeoward and by using the William Yeoward web site generally you agree to this use.
- When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
- We may use the information you provide:
- To register you with our website and to administer our website services.
- For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, that we think will interest you from the information we have. We may inform you (by email, mail or otherwise) about products and services that we consider may be of interest to you. If you do not wish William Yeoward to use your information for marketing purposes, please tick the opt-out box provided when registering.
- For the prevention and detection of fraud.
- To administer any prize draws or competitions you may enter.
- If at a later date you wish to opt out of receiving marketing information from William Yeoward, you can unsubscribe by sending an email to email@example.com with 'unsubscribe' in the subject field.
- We may give information about you to the following, who may use it for the same purposes as set out above:
- To employees and agents of William Yeoward to administer any accounts, products and services provided to you by William Yeoward now or in the future.
- Agents who profile your data so that we can tailor the goods/services we offer to your specific needs.
- We may also disclose your information:
- To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
- If we have a duty to do so or if the law allows us to do so.
- In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website you visited prior to our site.
- We may supplement the information you provide us with information we receive from third parties.
- We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
- You have the right to see personal data (as defined in the Data Protection Act) we keep about you - upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
To order products on williamyeoward.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
To make full use of the online shopping and personalised features on williamyeoward.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from williamyeoward.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
Third Party Cookies
When you visit williamyeoward.com you may notice some cookies that aren't related to William Yeoward. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Standard Delivery 2-5 working days: £7.95
Except to the following destinations:
AB31-AB38, AB40-AB56, IV1-IV28, IV30 – IV32, IV36, IV40, IV52-IV54, IV63, KW1 – KW 14,PA21-PA38, PH4 -PH41, PH49 –PH50
These will be charged at £18.00
HS, IV41-49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE
IM (isle of Man)
These will be charged at £22.00
Republic of Ireland will be charged at £25.00
Refunds and Returns
We hope you are delighted with your purchase from William Yeoward. However, if you would like to return any items or your purchase is unsuitable we are happy to provide a refund or exchange providing that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 14 days of delivery.
In order to arrange a refund, return or exchange, you will require a returns authorisation code. You can obtain this by simply emailing firstname.lastname@example.org or call 020 7349 7828. You will receive a reply with a returns authorisation code that you will need to quote on all subsequent correspondence and instructions on how to proceed with the product return.
Goods must be returned with your packing slip to the address below.
The return address is:
William Yeoward Returns
219A Kings Road
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. William Yeoward is not responsible for returned goods being lost or damaged in transit.
If returning goods to our store, you will need to have a copy of the order confirmation email as proof of purchase. Unfortunately we are unable to offer you a refund on items returned to a store. We can only offer you an exchange or gift vouchers to the value of your order.
Please note that your original delivery charges will not be refunded.
Your payment for the goods will be refunded by William Yeoward as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation section in our terms and conditions. Your statutory rights are not affected.
Damaged / Faulty Goods:
In the unlikely event that your order arrives damaged, please email email@example.com or call 020 7349 7828 immediately. We advise you to check your purchase as soon as it is delivered. We will refund to you any delivery charge paid when a returning a product that is faulty or damaged and organise a replacement to be sent out to you at the earliest opportunity.